Question 1

What areas do you serve?

Accepted Answer

We serve the entire Greater Houston metropolitan area including Katy, Sugar Land, Cypress, Richmond, Fulshear, Missouri City, Stafford, The Woodlands, Pearland, League City, Pasadena, Baytown, Conroe, and surrounding communities.

Question 2

What types of facilities do you clean?

Accepted Answer

We clean commercial offices, medical facilities (surgery centers, labs, imaging centers, clinics), industrial plants (factories, petrochemical, warehouses), schools, churches, restaurants, car dealerships, gymnasiums, and more. If it's a facility, we can clean it.

Question 3

Are you insured and bonded?

Accepted Answer

Yes. MGS Supply & Services is fully insured with comprehensive general liability coverage, workers' compensation insurance, and is fully bonded. All certificates are available upon request.

Question 4

Do you offer free estimates?

Accepted Answer

Absolutely. We provide complimentary facility walkthroughs and detailed proposals at no cost or obligation. Our team will assess your space and deliver a customized cleaning plan.

Question 5

What's included in a standard cleaning?

Accepted Answer

Every service plan is customized to your facility. Typical inclusions are floor care (sweep, mop, vacuum), restroom sanitization, trash removal, surface wiping and disinfection, break room cleaning, and common area maintenance. Medical and industrial facilities include specialized protocols.

Question 6

Do you provide supplies and equipment?

Accepted Answer

Yes. We supply all cleaning products (EPA-registered, eco-friendly options available), equipment, and consumables. Our fleet includes commercial-grade auto scrubbers, backpack vacuums, electrostatic sprayers, and more.

Question 7

Can you handle medical-grade sanitization?

Accepted Answer

Yes. We specialize in healthcare cleaning with ATP testing verification, UV-C disinfection, terminal cleaning protocols, and infection control procedures. Our medical teams are trained in OSHA bloodborne pathogen standards.

Question 8

Do you offer emergency cleaning services?

Accepted Answer

Yes. We provide 24/7 emergency response for spills, floods, biohazard situations, and other urgent cleaning needs. Call us anytime and a team will be dispatched promptly.

Question 9

How does pricing work?

Accepted Answer

Pricing is based on your facility's square footage, cleaning frequency, service type, and any specialized requirements. We provide detailed, transparent quotes after our walkthrough — no hidden fees.

Question 10

What are your payment terms?

Accepted Answer

We offer flexible payment terms including Net 15, Net 30, and Net 60. Invoices are sent monthly and can be paid through our client portal online.

Question 11

Is there a contract minimum?

Accepted Answer

We offer both month-to-month and annual agreements. Annual contracts come with preferred pricing. There's no long-term lock-in required — we earn your business every month.

Question 12

How do I pay invoices?

Accepted Answer

Through our online client portal where you can view invoices, track payment history, and pay securely. We also accept checks and ACH transfers.

Question 13

How do I get started?

Accepted Answer

Request a free quote online or schedule a facility walkthrough. Our team will assess your space, discuss your needs, and deliver a customized cleaning proposal within 24 hours.

Question 14

How quickly can you start service?

Accepted Answer

In most cases, we can begin service within one week of a signed agreement. Emergency or rush starts are available — just let us know your timeline.

Question 15

Can I change my cleaning schedule?

Accepted Answer

Absolutely. We're flexible. Contact your account manager anytime to adjust frequency, timing, or scope of services. We adapt to your needs.

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